|
TYPE OF SUPPORT? |
CONTACT INFORMATION |
| Products
and Service Billing and Ordering |
Customer Service Phone: 800 - 627 - 7271 Monday - Friday, 7:00a - 6:00p, Central Time |
| Hardware or Software Issues | Technical Support Services Phone: 800 - 249 - 0659 Monday - Friday, 7:00a - 6:00p, Central Time |
| Internet Connection |
Broadband (recommended) |
1. Navigate your web browser to http://www.pearsonassessments.com/.
2. Create a purchase account on pearsonassessments.com
3. Receive a registration confirmation e-mail.
4. Complete the New Qualification User Acceptance Form.
5. If not placing an order immediately, you may contact Customer Support at 1-800-627-7271 to enable your Q-global account for setup and configuration. However, you will not have access to any specific products until an order has been placed.
6. Customer Support will process your access request and you will receive a Q-global registration e-mail to create your new Q-global user account and login.
Online
1. (Optional) Login to http://www.pearsonassessments.com/.
2. Enter a search parameter for Q-global (or click this link: https://psychcorp.pearsonassessments.com/hai/images/qglobal/Content.aspx)
3. Select a product to read more about it. Scroll to the bottom to add quantity to your shopping cart.
4. Click the Add to Cart button.
5. When your order is complete, click the Proceed to Checkout button from the shopping cart page. Follow the on-screen instructions to complete your order.
6. Within 24 hours, Customer Service will process your order and you will receive a Welcome to Q-global e-mail with instructions on how to activate your account if you do not currently have a Q-global account.
Purchase Order
1. Call Customer Support at 1-800-627-7271.
2. Order the desired products and provide your account contact information.
3. Fax or E-mail your Purchase Order to customer.service1@pearson.com
4. Wait for confirmation from Pearson.
5. Within 24 hours, Customer Service will process your order and you will receive a Welcome to Q-global e-mail with instructions on how to activate your account if you do not currently have a Q-global account.
6. When the order is transferred to our billing software, the S&H charges are removed and the corrected final invoice is sent.
NOTE: Orders placed on Friday or before a holiday will be processed the next business day.
NOTE: The e-Commerce ordering site has a technical constraint that prevents the differentiation between tangible and intangible products. Because of this an internal decision was made to add shipping and tax to all orders, regardless of what the order is for. We have found customers would prefer to have a lesser amount billed after corrections than more billed after corrections. There is a line at the bottom of the invoice from pearsonassessments.com that states tax and shipping charges are estimates and may differ on the final invoice.
1. From the system, click the Feedback link from the header navigation.
2. Complete the form.
3. Click the Submit Feedback button.
4. Your question or comment will be routed to the appropriate department.
Protecting the security of your account is our primary concern. After a series of unsuccessful sign in attempts, your account will be temporarily locked for a period of five (5) minutes. You will also receive an automated email notification each time the account is locked. If you forget your username and/or password, click the Need help signing in? link on the Q-global sign in page for further assistance.
1. Select Settings from the header navigation menu.
2. Click the Change Password button.
3. Complete the Change Password form.
4. Click the Submit button.
1. Select Settings from the header navigation menu.
2. On the Settings page, click the Edit button on the User Preferences tab.
3. Make the needed changes to the form.
4. Click the Save button.
5. Click < Back to return to the previous screen.
As a new Q-global user, you will need the following:
All data entry that is not specifically deleted by users of your account will remain in Q-global.
When data is DELETED from your account, it is permanently delete from the system. You will always be prompted with a warning message prior to deleting any data.
Deleting an examinee record will also delete the associated assessments records for that examinee.