Q-global Support for Australia

Phone:  1-800-882-385  or  02 9467 6699

Hours:  Monday to Friday from 7:30am to 5:30pm (AEST)

Registration and Accessing Q-global

1. Register as a user on Pearson Clinical and Talent Assessment at http://www.pearsonclinical.com.au/register. Once registered you will receive a confirmation email.

2. Contact our Client Services Team at 1-800-882-385 to create your Q-global account.

3. You will receive a Q-global welcome email with instructions on how to set-up your new account.

Note: You will not have the ability to use the Q-global scoring and reporting services without digital inventory.

Ordering Digital Inventory

Website

1. Login (optional) to http://www.pearsonclinical.com.au

2. Enter a search parameter for Q-global (or click this link: http://www.pearsonclinical.com.au/qglobal) and select the 'Items and Pricing' tab.

3. Select a product to read more about it. Scroll to the bottom to add quantity to your shopping cart.

4. Click the 'Add to Cart' button.

5. When your order is complete, click the 'Proceed to Checkout' button from the shopping cart page. Follow the on-screen instructions to complete your order.

6. Within 24 hours, you will receive a confirmation email from Q-global.

Purchase Order

1. Call our Client Services Team at 1-800-882-385.

2. Fax or email your Purchase Order to info@pearsonclinical.com.au

3. Within 24 hours, you will receive a confirmation email from Q-global.

Note: Orders placed on Friday or before a holiday will be processed the next business day.

Frequently Asked Questions

Question: Can Pearson change my password, run my assessment reports, or change my user role?

Answer:

• Pearson does not have access to passwords. You can change your password by clicking on the 'Forgot Password' link on the log-in page.
• Pearson cannot run assessment reports. This would violate HIPAA security compliance standards. If you are having issues running a report, please contact our Client Services Team.
• Pearson cannot change account user roles. Account Owners/Administrators who have the proper privileges in the system can change roles for users within their organization.

Question: Can Pearson access my log-in credentials?

Answer:

• Pearson cannot obtain your log-in credentials to access your account. This would violate data security/confidentiality policies (i.e., HIPAA, FERPA).

Question: How can I provide feedback about my experience in Q-global?

Answer:

• You may send feedback and suggestions directly to Pearson by clicking the 'Feedback' link in Q-global. Our team will review and respond to your feedback.

Question: How long will my data be available in Q-global?

Answer:

• The examinee/assessment records you create will be available as long as you own your account. Pearson cannot delete your examinee/assessment records. If any of the users on your account delete examinee records, all of the associated assessments for those examinee records are also deleted. Deleted data is removed permanently from the Q-global system and cannot be retrieved.